Privacy Policy

RESETTLE

This Privacy Policy explains how Genysis Labs LLC, doing business as Resettle (“Resettle,” “we,” “us,” or “our”), collects, uses, shares, and protects information when you use Resettle, including the Resettle mobile application and joinresettle.com (collectively, the “Platform”).

By using Resettle, you acknowledge this Privacy Policy.

1. Information We Collect

Depending on how you use Resettle, we may collect:

Account and contact information

• Name

• Email address

• Phone number

• Date of birth

• Preferred language

• Account and profile information

Resident information

• Housing status and circumstances

• Household information

• Intake information

• Housing needs

• Housing preferences

• Matching preferences

• Information necessary to facilitate housing opportunities

Provider and organization information

• Company or organization information

• Business contact information

• Property and housing information

• Information necessary to establish and manage provider or organization accounts

Provider verification information

Housing providers or organizations may provide documents and information needed to verify their business or organization, including business registration information, government-issued identification for an authorized representative, insurance documentation, or proof of ownership or lawful control of a property.

Housing-related documents

When necessary for a housing opportunity, eligibility determination, verification, or application, users may provide documents such as government identification, income documentation, or benefit documentation.

Location information

When you grant permission, Resettle may collect GPS and other device location information to provide geographically relevant housing, resources, matching, and Platform features.

Communications and Platform activity

We may collect messages sent through Resettle, applications, appointments, listings, interactions, and information you submit through the Platform.

Device and technical information

We may collect device type, operating system, IP address, app activity, crash information, and other technical information necessary to operate, secure, and improve Resettle.

2. How We Use Your Information

We may use information to:

• Provide and operate Resettle.

• Create and manage accounts.

• Connect residents with housing providers and resources.

• Facilitate housing applications and matching.

• Facilitate communications.

• Facilitate payments.

• Verify housing providers and organizations.

• Maintain Platform security.

• Detect and prevent fraud and abuse.

• Provide customer support.

• Improve and develop Resettle.

• Understand Platform performance and usage.

• Send service-related notifications.

• Comply with legal obligations.

• Enforce our Terms and policies.

3. Sharing Your Information

Depending on how you use Resettle, we may share information with:

• Housing providers.

• Organizations and case workers.

• Payment processors.

• Provider or business verification services.

• Technology and cloud-service providers.

• Analytics and crash-reporting providers.

• Communications providers.

• Security and fraud-prevention providers.

• Professional advisers and service providers.

• Government authorities when required or permitted by law.

• Other parties when authorized by you.

A resident’s information may be made available to a case worker or organization when the resident authorizes that access.

We may also disclose information when reasonably necessary to prevent fraud, address security threats, comply with law, or protect Resettle, users, or third parties.

4. Messaging

Resettle provides in-app messaging between participating users.

Messages and related information may be stored and processed to provide messaging, maintain security, investigate reports, prevent fraud and abuse, and comply with legal obligations.

5. Payments

Resettle may facilitate housing and other related payments.

Payment information may be processed by third-party payment providers, including Stripe, when applicable.

Payment providers may collect and process information under their own terms and privacy policies.

6. Analytics and Crash Reporting

Resettle uses services such as Firebase Analytics and Firebase Crashlytics to understand Platform usage, identify technical problems, improve performance, and maintain reliability.

These services may collect technical and usage information from your device.

7. Advertising and Promoted Listings

Resettle may display advertising and promoted housing listings.

Third-party advertising providers may collect information in accordance with their own privacy policies and applicable settings.

Promoted listings are displayed according to the applicable promotion terms. A promoted listing does not constitute an endorsement or guarantee by Resettle. privacy@upplix.com.

8. Information You Make Public

Information you choose to make public through your profile, listing, organization page, or another Platform feature may be viewed by other users.

Do not publicly submit information you do not want others to see.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic system or internet transmission can be guaranteed to be completely secure.

10. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain accounts, meet legal obligations, prevent fraud, resolve disputes, enforce agreements, maintain security, and operate our business.

When information is no longer reasonably necessary, we may delete or de-identify it, subject to legal, security, backup, and operational requirements.

11. Account Deletion

You may request deletion of your Resettle account through available account controls or by contacting info@joinresettle.com.

Deleting an account does not necessarily require immediate deletion of every record. We may retain information when reasonably necessary for legal obligations, fraud prevention, security, disputes, legitimate business purposes, or other purposes permitted by law.

12. Your Privacy Rights

Depending on where you live, applicable law may provide rights concerning your personal information, including rights to:

• Access information we maintain about you.

• Correct inaccurate information.

• Request deletion.

• Obtain certain information in a portable format.

• Opt out of certain processing where applicable.

• Appeal certain privacy decisions where required by law.

Requests may be submitted to info@joinresettle.com.

We may verify your identity before completing a request.

13. Children

Resettle is intended for individuals 18 years of age or older.

We do not knowingly maintain accounts for individuals under 18.

14. Third-Party Services

Resettle may use third-party services for payments, analytics, crash reporting, communications, verification, hosting, security, and other Platform functionality.

Third-party services operate under their own terms and privacy policies.

15. Changes to This Policy

We may update this Privacy Policy when our services, technology, data practices, or legal obligations change.

The updated policy will include a revised “Last Updated” date.

16. Contact Us

Website: joinresettle.com

Email: info@joinresettle.com.

Effective Date: August 1, 2026